Ref. Number
RR-301024-1
Salary / Hourly Rate
£24.500
Location
Wisbech
Purpose of the job
Our client is a highly successful and growing service and maintenance company for commercial catering equipment. They also have their own in-house fabrication manufacturing, producing stainless steel items, cantered the installation of commercial ovens.
They are looking for an experienced Customer Service Administrator to join their team.
Duties and Responsibilities
- The role is an office-based position dealing with the customer portal and placing jobs with a network of subcontracted engineers around the UK and Ireland. It places a heavy emphasis on good communication with customer sites and engineers.
- You will need to speak directly with customers to coordinate attendance and update them on job eta’s and completions.
- You will show a positive and supportive attitude, working on the service desk team.
- The role requires one weekend a month on a flexible rota basis to take home the out-of-hours telephone for emergency callout cover working from home or out and about.
Skills and experience required:
- Computer literate – specific experience with MS Office in particular Word, Excel & Outlook
- Organizational skills
- Ability to work on own initiative
- Experience in general office administration & working closely with colleagues in other departments.
- Full training will be given and previous customer service experience would be a benefit, although not essential.
Working Hours:
Working days: Monday – Friday
Working hours: 8.00 am – 5.00 pm
Pay Details:
Salary: £24.500/ year plus company private health insurance
An additional £200 plus an early Friday finish is paid for weekend emergency service desk cover from home
Start Date
As soon as possible
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